Frequently Asked Questions
Everything you need to know about your Gibraltar Hardware experience.
What is the standard shipping time for hardware orders?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location within the continental United States.
Do you offer a warranty on heavy-duty drum stands?
Yes, all Gibraltar Hardware products come with a limited one-year warranty against manufacturer defects in materials and workmanship from the date of purchase.
Can I return an item if it doesn't fit my drum kit setup?
We offer a 30-day return policy for items in original, unused condition. Please ensure all original packaging is included to receive a full refund.
Are Gibraltar parts compatible with other drum brands?
Gibraltar is known as 'The Universal Hardware Brand.' Most of our clamps, arms, and mounting systems are designed to be cross-compatible with major drum brands using industry-standard diameters.
Do you ship internationally?
Currently, we ship directly to customers within the United States and Canada. For other international regions, please check our authorized dealer locator to find a distributor near you.
How can I track my shipment?
Once your order has been dispatched, you will receive an automated email containing your tracking number and a link to the carrier's website to monitor your delivery progress.